Trouble persuading the developers to adopt the roadmap you've painstakingly put together?
How about gaining support for a business case you have been trying to get approval on? It's been sent back again with yet another request for more information...
Or, how about being asked at the last minute about a critical change to the software that supports a new (unheard of) customer feature?
Lastly, are you consulted as part of the decision-making process on business plans or are you told that you just need to support them?
"We've seen a significant uplift in sales with our existing clients due a more structured approach and better, closer engagement inspired by Relationship and Value Management taught by Baxter Thompson Associates. Definitely recommended."
Trust is the measure of a relationship and we unlock the code that enables trust to flourish in an organisation. The code is "VITAR"™:
Value Proposition - Stating what's important to your audience and how you can help
Influence - Understanding how to influence through communication techniques
Trust - Building credibility and empathy, managing ego to then manage politics
Alignment - ensuring values, principles and understanding are "on the same page"
Relationships - managing the portfolio, managing stakeholder expectations and coming up with a relationship plan for your value proposition.
Feel sufficiently confident to implement the techniques on finishing the course to build more effective relationships.
Benefits of applying the workshop techniques
Position your team towards this TRUSTED goal
Recognise the fundamental principles
Check-in with your influencing behaviours
Understand AND practice "soft skills".
Manage expectations consistently
Adjust your style of engagement
Start with your audience's challenges in mind.
Early and Senior Engagement
Access Decision Makers earlier in the evolution of ideas based on trust and credibility
Inspire confidence to deal with Senior Stakeholders
Best practices for enabling relationship management
Clarify a colleague's contribution
Hold people to account
Relationship Management Syllabus
Sample video from our training course
This video comes from the section Overview / "Fundamentals".
What you get:
Approach oriented towards business outcomes.
Tools you can use
Celebrated by delegates for providing fresh insight into knotty problems.
Exercises either in a workshop format or as an individual exercise. The opportunity for feedback on your work and a true-to-life scenario-based exam!
Reflection and interaction with peers
The opportunity to stand back and reflect on personal and team performance in a safe environment. Share experiences with the tutor and other delegates.
What we bring:
Analysis of industry trends and methodologies. Customer-based research and case studies.
Contextual understanding of your challenges, exchange of experience and discussion on how to make changes in your workplace.
Years of experience
All tutors are senior managers who have done similar roles.
Listening and coaching skills
Our workshops and coaching sessions help surface new perspectives on old problems.
- Earn respect
- Deal with politics
- Get your voice heard
- Understand the real agenda
- Plan your influence and persuasion activity